RunAgents Privacy Policy

RunAgents ("RunAgents", "we", "us") respects your privacy. This policy explains what personal data we handle and the choices you have. By using RunAgents you agree to this policy.

The personal data we handle

We process personal data about (a) you and your team, being your account and contact details, billing information, and how you use the product; and (b) to a limited extent, information about individuals that appears in publicly available sources when you use RunAgents to monitor the entities you select. You are the controller of the data you configure us to collect, and we may also act as a controller for limited processing of our own.

Why we use it

We use personal data to provide, secure, support, and improve the service, to bill you, to communicate with you about the service, and to comply with law.

Sharing

We share personal data only with service providers who process it on our behalf under contract, in categories such as hosting, payment processing, email delivery, and analytics. A current list of these providers, and a Data Processing Addendum, are available to customers on request. We do not sell personal data or use it for cross-context behavioural advertising.

Cookies and analytics

We use strictly necessary cookies and product analytics to operate, secure, and improve the service, including limited product-usage and session analytics for debugging and improvement. We do not use third-party advertising cookies or cross-site tracking.

Retention

We retain personal data for as long as your account is active and as needed to provide the service or comply with law. You may request deletion at any time by emailing privacy@runagents.co, and we are rolling out automated retention controls.

Security

We use industry-standard technical and organizational measures to protect personal data. No system is perfectly secure.

Your rights

Subject to applicable law, you may request access to, correction of, deletion of, or a copy of your personal data, or object to certain processing or withdraw consent. Email privacy@runagents.co and we will respond within the timeframe required by applicable law. If you appear in monitoring configured by one of our customers, that customer is the controller of that data; we will forward your request to them and assist as processor.

Grievance Officer

You may raise privacy grievances with our Grievance Officer at grievance@runagents.co. We respond within the timelines required under applicable Indian law.

International use

We use reputable cloud infrastructure and may process data outside your country, except in countries restricted by the Government of India. We apply contractual and technical safeguards to such transfers.

Children

RunAgents is for users aged 18 and over. We do not knowingly collect data from anyone under 18.

Changes

We may update this policy and will post the new version here with a revised date.

Contact

Questions about this policy: privacy@runagents.co.